Friday, June 14, 2024

REI Cancel Order Overview How to Navigate the Process


REI Cancel Order Overview How to Navigate the Process. Canceling an order can sometimes be as stressful as making the wrong purchase decision. If you’ve placed an order with REI (Recreational Equipment, Inc.) and need to cancel it, you’re in the right place. This guide will provide a comprehensive overview of how to cancel an REI order, ensuring a smooth and hassle-free experience. We’ll cover key steps, provide useful tips, and address common issues you might encounter during the cancellation process.

Why Cancelling Orders Can Be Tricky

Before delving into the specifics of cancelling an REI order, it’s important cancel rei order to understand why cancellations can sometimes be complicated. Online retailers often have strict policies and specific time frames for cancellations to prevent fraudulent activities and manage logistics efficiently. Knowing the right steps and acting promptly can save you time and frustration.

How to Cancel an REI Order

1. Understanding REI’s Cancellation Policy

REI allows customers to cancel orders, but the possibility depends on the status of your order If the order is already being processed or has shipped, cancellation might not be possible, and you may need to proceed with a return instead.

2. Steps to Cancel Your REI Order

Step-by-Step Guide

  1. Log into Your REI Account: Go to the REI website and sign in to your account using your email and password.
  2. Access Your Orders: Click on your profile icon in the top right corner and select “Order History” from the dropdown menu.
  3. Select the Order to Cancel: Find the order you wish to cancel and click on it to view the order details.
  4. Cancel Order: If the order is eligible for cancellation, you will see a “Cancel Order” button. Click on it and follow the prompts to confirm the cancellation.

3. Canceling an Order Without an REI Account

If you placed your order as a guest, you can still cancel it. Follow these steps:

  1. Locate Your Order Confirmation Email: Find the order confirmation email that REI sent you.
  2. Contact Customer Service: Call REI customer service at 1-800-426-4840. Provide them with your order number and request the cancellation.

4. Timing is Crucial

Act quickly if you need to cancel your order. The window for cancellations can be short, especially during peak shopping periods when orders are processed rapidly.

Tips for a Smooth Cancellation Process

1. Check Your Order Status Frequently

Keep an eye on your order status. Orders that are marked as “Processing” can usually be cancelled, while those marked as “Shipped” cannot be cancelled and must be returned.

2. Have Your Information Ready

When contacting customer service, have your order number, email address, and any other relevant information on hand. This will expedite the process and make it easier for the representative to assist you.

3. Understand Return Policies

If you miss the cancellation window, familiarize yourself with REI’s return policies. Knowing how to return items can be a helpful backup plan.

Common Issues and How to Resolve Them

1. Order Already Shipped

If your order has already shipped, cancellation is not possible. Instead, wait for the package to arrive and then initiate a return through the REI website or at a physical store.

2. Technical Difficulties

If you encounter technical issues on the website, try refreshing the page, clearing your browser cache, or using a different browser. If problems persist, contact customer service for assistance.

3. No Cancel Option Available

If there’s no option to cancel your order, it’s likely that the order is too far along in the processing stage. In this case, prepare to return the items once they arrive.

4. Delayed Refunds

After cancelling an order, refunds typically process within a few business days. If you do not see the refund in your account after a week, contact REI customer service for an update.

How to Return an Order

If you missed the cancellation window, returning the order is your next best option. Here’s how:

1. Initiate the Return Online

  1. Log into Your Account: Sign in to your REI account.
  2. Go to Order History: Click on your profile and select “Order History.”
  3. Select the Order to Return: Choose the order you wish to return and click “Return Items.”
  4. Follow the Instructions: Complete the return form and print the return shipping label.

2. Return at an REI Store

  1. Visit a Store: Bring the items you wish to return along with the original receipt or order confirmation email.
  2. Process the Return: An REI associate will assist you with processing the return and issuing a refund or store credit.

Contacting REI Customer Service

If you have any issues or need further assistance, REI’s customer service is available to help. Here are some ways to contact them:

  • Phone: Call 1-800-426-4840 for immediate assistance.
  • Email: Use the contact form on the REI website to send an email inquiry.
  • Live Chat: Available on the REI website for real-time support.


Cancelling an REI order doesn’t have to be a daunting task. By understanding the steps and policies, you can navigate the process smoothly. Remember to act quickly, keep your information handy, and know your options if cancellation isn’t possible. Whether you manage to cancel in time or need to return items, this guide has you covered.

With this comprehensive overview, you’re now equipped to handle cancellations and returns with ease, ensuring your shopping experience with REI remains positive. Happy adventuring!

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