Monday, June 17, 2024

How to Fix QuickBooks Web Connector ?


QuickBooks Web Connector is a tool that allows web services (like e-commerce websites or third-party applications) to communicate with QuickBooks Desktop products. However, users occasionally face issues with the Web Connector, such as connection problems, errors, or unexpected crashes. This comprehensive guide will walk you through various methods to fix QBWC issues, ensuring smooth and seamless integration with your QuickBooks software.

Understanding QuickBooks Web Connector

QuickBooks Web Connector (QBWC) is a Microsoft Windows application that enables web services to exchange data with QuickBooks Desktop products, such as Pro, Premier, and Enterprise. It utilizes a .QWC file, which is an XML file containing connection settings that allow third-party applications to access QuickBooks data.

Common Issues with QuickBooks Web Connector

Before diving into the solutions, it’s essential to understand some common issues users face with QBWC:

  1. QBWC1085 Error: This error indicates a problem with the log file, which can prevent the Web Connector from functioning correctly.
  2. Connection Problems: Issues with connecting third-party applications to QuickBooks.
  3. Installation Issues: Problems during the installation process of the Web Connector.
  4. Configuration Errors: Incorrect settings or corrupted configuration files can lead to errors.
  5. Performance Issues: The Web Connector may run slowly or crash unexpectedly.

Steps to Fix QuickBooks Web Connector Issues

Here’s a step-by-step guide to troubleshoot and resolve issues with QBWC:

Step 1: Update QuickBooks Desktop and Web Connector

Ensure that you are using the latest version of QuickBooks Desktop and Web Connector. Updates often include bug fixes and improvements that can resolve common issues.

  1. Update QuickBooks Desktop:
    • Open QuickBooks Desktop.
    • Go to Help > Update QuickBooks Desktop.
    • Click on Update Now and select Get Updates.
    • Restart QuickBooks after the update completes.
  2. Update QuickBooks Web Connector:
    • Download the latest version of QBWC from the Intuit website.
    • Install the downloaded file and follow the on-screen instructions to complete the update.

Step 2: Check and Repair .QWC File

Issues with the .QWC file can cause connection problems. Verify the .QWC file settings and repair any issues.

  1. Verify .QWC File:
    • Locate the .QWC file associated with the web service.
    • Open the .QWC file with a text editor (e.g., Notepad) and check for any obvious errors or incorrect settings.
  2. Repair .QWC File:
    • If you find errors in the .QWC file, correct them manually or contact the service provider for a new .QWC file.
    • Save the corrected .QWC file and try reconnecting the web service.

Step 3: Resolve QBWC1085 Error

The QBWC1085 error is a common issue related to the log file of the Web Connector. Follow these steps to resolve it:

  1. Close QuickBooks and Web Connector:
    • Ensure QuickBooks Desktop and Web Connector are closed.
  2. Rename the Log File:
    • Navigate to the following location: C:\ProgramData\Intuit\QBWebConnector\log.
    • Find the QWCLOG.TXT file and rename it to QWCLOGOLD.TXT.
  3. Restart Web Connector:
    • Open QBWC and QuickBooks Desktop.
    • Attempt to reconnect the web service.

Step 4: Reinstall QuickBooks Web Connector

If the above steps do not resolve the issue, consider reinstalling QBWC.

  1. Uninstall Web Connector:
    • Go to Control Panel > Programs and Features.
    • Find QBWC in the list of installed programs and select Uninstall.
  2. Delete Remaining Files:
    • Navigate to C:\Program Files (x86)\Common Files\Intuit\QuickBooks\.
    • Delete the QBWebConnector folder if it still exists.
  3. Reinstall Web Connector:
    • Download the latest version of QBWC from the Intuit website.
    • Install the downloaded file and follow the on-screen instructions.

Step 5: Check User Permissions

Ensure that the user account running QuickBooks and Web Connector has the necessary permissions.

  1. Run as Administrator:
    • Right-click on the QuickBooks Desktop icon and select Run as administrator.
    • Do the same for the QBWC.
  2. Check User Account Permissions:
    • Ensure that the user account has full control over the QuickBooks installation directory.
    • Navigate to C:\Program Files (x86)\Intuit\QuickBooks (or the appropriate installation directory).
    • Right-click the folder, select Properties, go to the Security tab, and ensure that the user has full control.

Step 6: Configure Firewall and Antivirus Settings

Firewall or antivirus software can sometimes block the QBWC. Configure your security settings to allow the Web Connector to operate.

  1. Allow Web Connector through Firewall:
    • Open Control Panel > System and Security > Windows Defender Firewall.
    • Click Allow an app or feature through Windows Defender Firewall.
    • Find QBWC in the list and ensure both Private and Public boxes are checked.
  2. Configure Antivirus Software:
    • Open your antivirus software and go to the settings or configuration section.
    • Add QBWC to the list of allowed programs.

Step 7: Check for Network Issues

Network issues can interfere with the QBWC. Verify your network settings to ensure proper connectivity.

  1. Restart Network Devices:
    • Restart your router and modem to refresh the network connection.
  2. Check Network Configuration:
    • Ensure that your network settings are properly configured and that there are no restrictions blocking the Web Connector.

Step 8: Reconfigure Web Connector

If the Web Connector configuration is incorrect, reconfiguring it can resolve the issue.

  1. Open Web Connector:
    • Open QBWC from the Start menu or desktop shortcut.
  2. Add Application:
    • Click Add Application in the Web Connector window.
    • Browse to the location of the .QWC file and select it.
    • Enter the necessary credentials and complete the setup process.


QuickBooks Web Connector is a powerful tool for integrating third-party applications with QuickBooks Desktop. In QB many tools provide qb repair tool, Qb Diagnostic tool, Quickbooks tool hub. However, issues with the Web Connector can disrupt your workflow. By following the steps outlined in this guide, you can effectively troubleshoot and resolve common problems with QBWC.

Frequently Asked Questions (FAQs)

Q: How do I reset QBWC?

To reset QuickBooks Web Connector, close both the program and QuickBooks. Go to the Web Connector area, locate the QWC file, delete it, restart QuickBooks, and set up the Web Connector again.

Q: What causes QBWC1085 error in QuickBooks?

QBWC1085 error typically occurs due to a corrupted log file, incorrect settings, or insufficient user permissions. It can also be caused by issues with the v configuration.

Q: Can I reinstall QBWC without affecting my QuickBooks data?

Yes, reinstalling QBWC does not affect your QuickBooks data. It only reinstalls the connector tool, which facilitates communication between QuickBooks and third-party applications.

Q: How do I allow QuickBooks Web Connector through my firewall?

To allow QuickBooks Web Connector through your firewall, go to Control Panel > System and Security > Windows Defender Firewall. Click “Allow an app or feature through Windows Defender Firewall” and ensure both “Private” and “Public” boxes are checked for QBWC.

Q: What should I do if QBWC is not responding?

If QBWC is not responding, try updating QuickBooks and the Web Connector, checking user permissions, and reconfiguring the Web Connector. If the issue persists, consider reinstalling the Web Connector.

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